If you require your items urgently please contact us prior to ordering. We’re always happy to help if we can.
COVID UPDATE: All pick up orders will be contactless.
You can check your order progress at any time here.
Dispatch Timeframes (not inc delivery): Most orders are being processed within 7 business days but please allow up to 3 weeks. While we can usually dispatch sooner than the stated time frames, we prefer to under promise and over deliver allowing us a little ‘wriggle room’. During peak periods (eg Christmas, Mothers day etc.) production times may increase. Public/school holidays may increase dispatch timeframe.
The timeframe on your order largely depends on where we’re at in our production schedule and on the type of item/s you are ordering. Some items may be sent within a couple of days, whereas other items will require the full timeframe. Please contact us if you need something fast – we can usually accommodate rush orders!
Dispatch timeframes are a guide only and do NOT include delivery time.
Shipping notifications will be sent when your order is complete.
Production of your unique piece takes time and requires a number of processes. We like to make sure a high standard is maintained so we don’t want to rush it. Each piece has to be designed, machine cut and then finished by hand – all by us in our Sydney studio.