Product care, Maintenance & Safety info
Our products are not designed as a toy and may break with improper handling or if they are dropped. Do not mount items above cots or beds. Keep out of reach of little hands.
Due to the nature of the production processes tiny imperfections may be present. This is a normal aspect of laser cut items however they are usually undetectable unless inspected up close.
Please read the relevant safety info to your purchase below.
Please note, the below info is a recommendation only. We cannot accept responsibility for damage incurred if item falls from the wall as all wall types and situations vary. We do suggest you speak to your local hardware store to seek advice on the best option for your wall type.
If wall mounting is desired, we recommend using 3M picture hanging strips (a 2 piece system that allows for easier removal or repositioning). If trying to remove fragile cutout names adhered with 3M strips, we suggest using a butter knife, or similar object, to slide between the 2 layers of the 3M strip. This will seperate the strips without applying pressure or pulling on the fragile name.
Other double sided tapes may work too but are often a permament solution. Check for suitability depending on your wall type. Please bear in mind that foam tape is permanent and may damage the product or wall when trying to remove. On smaller items, a good amount of fresh blutak may be an option.
For acrylic cutout names, we suggest adhering mounting strips/tape to as many points as possible. The more the better! When applying your acrylic name to the wall you may need to press firmly to affix to the wall but please be mindful that acrylic is fragile by design and may crack or break with too much pressure or rough handling – so the key is firm but gentle!
Important note: Many adhesives will not stick to freshly painted walls. Walls need approx 30 days for paint to cure. Check paint can for manufacturer’s cure time (cure time is different to re-coat or drying time).
ACRYLIC PRODUCTS & TAGS
Please remove the protective film on the front before use (this may have already been done for you). The film may be clear, white or brown in colour.
Acrylic is a fragile material. Please handle all acrylic products carefully as acrylic will break or crack if bent, dropped or mishandled. Acrylic surfaces may also scratch if contacted by sharp objects.
MIRROR ACRYLIC PRODUCTS: Please note that once applied, strong adhesives, such as tapes, may damage the film on the back of the mirror if removed. Adhesives are best removed gently. If you require permanent fixing with glue please note that some glues may damage the mirror film. We recommend using a rubber based flexible glue rather than a hard drying glue.
Please contact us for more info.
As with all natural timbers, minor imperfections and timber ‘knots’ are a normal feature of wood. As these products are finished and painted by hand, no two products will be identical and minor imperfections may be present – we like to think it makes each piece all the more unique!
All our wood products are sanded and finished with a satin finish sealer. Due to the nature of laser cutting the edges of wooden products will have a dark edge.
When inserting into the cake please use the stem to push downwards. Avoid pushing on the top of the topper as this may result in breakage.
Clear acrylic is food grade so can be inserted directly into the cake.
Care Instructions: If desired, toppers can be re-used time and time again. Simply clean the stem after use with a soft cloth or paper towel. Warm water or warm soapy water should be used. Do not submerge the topper in water or use any chemical cleaners. If your topper is made with mirror, we suggest you avoid wetting the mirror part of the topper as any water or cleaning products may damage the mirror finish.
As always, if you have any questions please feel free to get in touch.