If you require your items urgently please contact us prior to ordering. We’re always happy to help if we can.
You can check your order progress at any time here.
Dispatch Timeframes (not inc delivery): Most orders are usually processed within 5-7 bus. days for your items to be created with love, carefully packaged and sent. While we can usually dispatch sooner than the stated time frames, we prefer to under promise and over deliver allowing us a little ‘wriggle room’. Please note that the stated timeframes may increase during peak and holiday seasons (such as Valentines Day, Mothers Day, Fathers Day, Easter, Christmas etc.) See FAQ for timeframes and cut-off dates over seasonal/holiday periods.
The timeframe on your order largely depends on where we’re at in our production schedule and on the type of item/s you are ordering. Some items may be sent within a couple of days, whereas other items will require the full timeframe. Please contact us if you need something fast – we can usually accommodate rush orders!
Dispatch timeframes are a guide only and do NOT include delivery time.
Shipping notifications will be sent when your order is complete.
Production of your unique piece takes time and requires a number of processes. We like to make sure a high standard is maintained so we don’t want to rush it. Each piece has to be designed, machine cut and then finished by hand – all by us in our Sydney studio.
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