If you require your items urgently please contact us prior to ordering. We’re always happy to help if we can.
COVID UPDATE: Due to large order volumes, some orders are taking a little longer than the timeframes below. Please get in touch prior to ordering if you require your items urgently.
Wall prints, personalised prints, Digital Files: Typically sent within 5-7 business days. (Does not include wall decal prints)
Current Timeframes (not inc delivery): We recommend you allow up to 3 weeks for your items to be created with love, carefully packaged and sent. While we can usually dispatch sooner than the stated time frames, we prefer to under promise and over deliver allowing us a little ‘wriggle room’. During peak periods (eg Christmas, Mothers day etc.) production times may increase.
The timeframe on your order largely depends on where we’re at in our production schedule and on the type of item/s you are ordering. Some items may be sent within a couple of days, whereas other items will require the full timeframe. Please contact us if you need something fast – we can usually accommodate rush orders!
Dispatch timeframes are a guide only and do NOT include delivery time. Public holidays may increase dispatch timeframe.
If you create an account when placing your order, you can login at any time to view the current production status of your order. Feel free to email us anytime for a status update, we usually reply within 24-48 hrs.
Shipping notifications will be sent when your order is complete.
Production of your unique piece takes time and requires a number of processes. We like to make sure a high standard is maintained so we don’t want to rush it. Each piece has to be designed, machine cut and then finished by hand – all by us in our Sydney studio.