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Can’t decide on the perfect gift or unsure of what sizes to choose? Why not give them the gift of choice, ensuring they’ll have the perfect Alex&Me gift!
Choose to receive by email or post. Free delivery, no additional processing fees. Minimum value $20.
Physical gift vouchers are etched wood or clear acrylic posted in a gift box. Choose to have a personal message engraved at no additional cost.
No expiry on gift vouchers.
Nominate your own gift amount (Whole dollars only, minimum value $20)
Choose to send direct to the recipient via email or post. For emailed gift vouchers you can nominate a date you would like the gift to be emailed. Postal vouchers will go in the mail within 3-5 business day of ordering. They will be sent as a regular letter via AusPost
If you require your items urgently please contact us prior to ordering. We’re always happy to help if we can.
You can check your order progress at any time here.
Dispatch Timeframes (not inc delivery): Most orders are usually processed within 5-7 bus. days for your items to be created with love, carefully packaged and sent. While we can usually dispatch sooner than the stated time frames, we prefer to under promise and over deliver allowing us a little ‘wriggle room’. Please note that the stated timeframes may increase during peak and holiday seasons (such as Valentines Day, Mothers Day, Fathers Day, Easter, Christmas etc.) See FAQ for timeframes and cut-off dates over seasonal/holiday periods.
The timeframe on your order largely depends on where we’re at in our production schedule and on the type of item/s you are ordering. Some items may be sent within a couple of days, whereas other items will require the full timeframe. Please contact us if you need something fast – we can usually accommodate rush orders!
Dispatch timeframes are a guide only and do NOT include delivery time.
Shipping notifications will be sent when your order is complete.
Production of your unique piece takes time and requires a number of processes. We like to make sure a high standard is maintained so we don’t want to rush it. Each piece has to be designed, machine cut and then finished by hand – all by us in our Sydney studio.
Except where items are marked as Free Shipping, final shipping amount is calculated at the cart page. All prices are in Australian dollars.
Delivery to Australia:
Flat Rate Australia Wide $9.95 (sent via courier or AusPost for remote or PO Box addresses. Includes tracking)
Large Item Shipping $14.95 or $19.95 depending on size & weight (Sent via courier for metro areas or Australia Post for regional and PO box addresses. Tracking included.)
Free Shipping Items will be posted via a method chosen at our discretion. In most cases this will be Australia Post untracked. If you require tracking for these items please choose ‘Flat Rate’ at checkout.
For delivery timeframes, terms and further information please see our Shipping page.
Delivery to New Zealand:
All international deliveries are sent with DHL.
Flat Rate to NZ $15.00 (typically 3-7 bus. days, inc tracking)
Large/Heavy items to NZ $18.95 (typically 3-7 bus. days, inc tracking)
International Shipping:
All international deliveries are sent with DHL. Shipping is determined by weight and will be calculated at the checkout. We ship to Australia, New Zealand, United Kingdom and some parts of Europe via Australia Post or Courier, chosen at our discretion.
For countries other than Australian and New Zealand please contact us for a shipping quote.
For delivery timeframes, terms and further information please see our Shipping page.
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