Terms and Conditions
We love sharing our products with other businesses out there. Please feel free to get in touch for collabs or wholesale/trade enquiries.
These terms and conditions apply to any purchase of goods/services from Alex&Me. You are responsible for reading these terms. Placing an order with us is deemed as an acceptance of the terms and conditions.
Please read the terms and conditions before applying here.
All products designed and made by Alex&Me will be branded, this includes all kids decor, event decor (signage, toppers, tags etc) and stationery. Branding will be on the back of items and on some packaging. Credit/brand attribution must be given for online product listings (for approved retailers only) and all social media posts featuring our products. Credit does not need to be given for products where artwork has been provided to us for cutting services only.
If you have a design in mind and would like to collaborate with us please feel free to get in touch. We are always happy to work with other like minded businesses.
COPYRIGHT & IMAGES-
This website is owned and operated by Alex&Me. All designs and images have been created by us in our studio and are subject to copyright. Use of images is only permitted if you are a current/active wholesaler. Images and products must be attributed to Alex&Me.
As all our products are handmade in our Sydney studio and are often made from natural materials, no two products will be identical and minor imperfections may be present – we like to think it makes each piece all the more unique!
HOW TO ORDER-
Wholesale/trade orders can be placed via email, phone or facebook messaging. Online store wholesale access coming soon.
Phone: 1300 733 312
Email: email@example.com or firstname.lastname@example.org
As the majority of our products are personalised we do not have a minimum order requirement at this time.
TURNAROUND / DISPATCH TIMES-
Our turnaround times are typically up to 14 business days (some items require up to 21 bus days).
Made to Order Timeframes:
Wall prints, personalised prints, print sets: Typically sent within 2-3 business days.
Foil Prints: Typically sent in 2-3 days but please allow up to 5 business days.
Felt Ball Garlands: Typically sent in 1-2 days but please allow up to 5 business days.
Mobiles, garlands, dreamcatchers and all wall hangings: May require up to 14 bus. days production time.
3D Plaques & Felt Ball Letters: May require up to 21 business days production time.
Cake Toppers & Bonbonniere tags: Please allow up to 10 bus. days (contact us for urgent orders).
Stationery: 2-3 weeks for print & cut styles, 3-4 weeks for designs that require assembly.
CHANGES TO ORDERS, CANCELLATIONS & REFUNDS-
All our products are made to order, once work has commenced on an item you can no longer change or cancel the order. If changes are required please contact us ASAP to seek status of the order. If work has not commenced we are happy to change or refund an order, however we will retain a small artwork fee for cancellations or refunds if artwork has already been created.
Returns will not be accepted on personalised products except where the item is faulty.
Please apply for wholesale access to view our wholesale discounts. Wholesale/trade approval is only valid for the store or business listed on your application. Third party and secondary businesses need to apply separately.
All pricing is in Australian dollars and includes GST.
Payment must be made at time of ordering. Accepted payment methods are credit card, paypal or bank transfer. Afterpay and Zippay will not be accepted for wholesale/trade orders.
Yes, we are happy to dropship to your customers.
DELIVERY & SHIPPING-
Pickup is available by appointment from Peakhurst NSW.
Delivery is $9.95 flat rate AU wide. Postage on bulk orders will be quoted on a per order basis.
All postage includes tracking and will either be sent via courier or Australia Post.
DAMAGE / DEFECTS-
We make every effort to our package our products appropriately for shipping. However please inspect all shipments immediately upon arrival and notify us within 24hrs if any damage is found.
Wholesale/trade terms and pricing are subject to change without notice.