FREE SHIPPING to AU on all orders over $149 and NZ over $199


Shipping


Thanks for shopping at Alex&Me!

 

Your order is important to us, which is why we do our best to ensure your order is sent to you as soon as possible and in excellent condition. We take pride in our products so we quality check each item before we send it out to you.

We don’t want to keep you waiting so we endeavour to dispatch all ‘in-stock’ orders within 24 hours. This isn’t always possible, however we pride ourselves on prompt processing and shipping of orders. On dispatch of your order we will advise you of your tracking number (if applicable) so that you can monitor your delivery for peace of mind.

Backorders and Made to Order items

Made to order, backorder and custom designed items may add additional processing time to your order. If you are ordering a backorder item, please note that your whole order will be held and dispatched when the backorder item becomes available.

 

Dispatch Timeframes

Dispatch timeframes are a guide only. If you require your items urgently please contact us.

Same or Next Business Day (provided items are shown as ‘in stock’)
Shoes, accessories, bibs, wooden ring ‘bunny ear’ teethers, wall prints, personalised prints, print sets and night lights

Made to Order

Teething toys, silicone clips + mummy jewellery: Typically sent in 1-2 days but please allow up to 7 business days.
Foil Prints: Typically sent in 1-2 days but please allow up to 5 business days.
Felt Ball Garlands: Typically sent in 1-2 days but please allow up to 5 business days.
Mobiles, garlands, dreamcatchers and all wall hangings: May require up to 14 bus. days production time. While we can usually dispatch within 5-7 days, we prefer to under promise and over deliver allowing us a little ‘wriggle room’.

If you create an account when placing your order, you can login at any time to view the current production status of your order.

Please note that if your order contains any items that are made to order or backorder items, your entire order will be held and sent as one parcel.


 

We ship to Australia, New Zealand, United States, United Kingdom and some parts of Europe via Australia Post or Courier, chosen at our discretion.
For all other countries please contact us for a shipping quote.

Free Shipping Items will be posted via a method chosen at our discretion. In most cases this will be Australia Post untracked.

Once your order has been dispatched we will not be held responsible for incorrectly provided addresses, late, lost, or damaged products.

 

Delivery to Australia:

Flat Rate Australia Wide $9.95

All Australian orders include parcel tracking to your door via a courier delivery service. Tracking details will be provided directly to you from the courier service. PO Boxes & Remote areas will be sent via Australia Post.

Typical delivery time within Sydney Metro is 1-2 days, to most capital cities in 3-7 days and to most regional areas within 8-10 days.

Small Item Shipping $6.95

Sent via courier for metro areas or Australia Post for regional and PO box addresses. Tracking included.

 

Large Item Shipping $14.95

Larger items sent via courier for metro areas or Australia Post for regional and PO box addresses. Tracking included.

 

Free Shipping Items will be posted via a method chosen at our discretion. In most cases this will be Australia Post untracked. If you require tracking for these items please choose ‘Flat Rate’ at checkout.

Re-Delivery

If for any reason a parcel has been returned to Alex&Me a re-delivery fee of $15 will apply. It is the customers responsibility to ensure address provided is correct and can be delivered to within business hours. In the event that no one is home to accept a parcel, it is customers responsibility to collect from Australia Post Offices or Courier Collect agents (where applicable), or be available to receive upon re-delivery. If the customer chooses not to get the parcel redelivered, refunds will not be issued for custom and personalised products.

 

International Shipping:

We use Australia Post for international shipping. Shipping is determined by weight and will be calculated at the checkout. Parcel tracking attracts an additional cost. Estimated postage guidelines shown below. Once your order has been dispatched we will not be held responsible for incorrectly provided addresses, late, lost or damaged products.

Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient is wholely responsible for any such charges.

For further international postage information please refer to the Australia Post International Postage Guide

Re-Delivery

If for any reason a parcel has been returned to Alex&Me a re-delivery fee will apply. Fee will vary depending on your country. It is the customers responsibility to ensure address provided is correct. In the event that no one is home to accept a parcel, it is customers responsibility to collect from Australia Post Offices or Courier Collect agents. If the customer chooses not to get the parcel redelivered, refunds will not be issued for custom and personalised products.

Delivery to New Zealand:

Estimated delivery 10 business days for untracked parcels. Timeframes are a guide only and do not include customs delays.
Prices in Australian Dollars

Small Items that will fit into an A4 envelope $5.00
Airmail (no parcel tracking, up to 500g) $11.95
International Courier (3-5 business days) $23.00

Delivery to United States:

Estimated delivery 5-6 business days. Timeframes are a guide only and do not include customs delays.
Prices in Australian Dollars

Airmail (no parcel tracking, up to 500g) $15.85
Airmail (with parcel tracking, up to 500g) $23.72
Signature on Delivery (with parcel tracking, up to 500g) $28.71

Please contact us for a shipping estimate for larger orders.

Delivery to United Kingdom:

Estimated delivery 6-8 business days. Timeframes are a guide only and do not include customs delays.
Prices in Australian Dollars

Airmail (no parcel tracking, up to 500g) $20.46
Airmail (with parcel tracking, up to 500g) $28.32
Signature on delivery (with parcel tracking, up to 500g) $33.31

Please contact us for a shipping estimate for larger orders.

Delivery to Rest of World:

Prices in Australian Dollars

Belgium, Canada, Czech Republic, Denmark, France, Germany, Sweden and Switzerland :
From $20 untracked (estimated delivery 8-9 business days); From $28 with tracking (estimated delivery 5-7 business days)

Japan from $14 untracked (estimated delivery 9 business days) or from $22 tracked (estimated delivery 7 business days)

We would love to send our goodies to you wherever you are, so if your country isn’t listed above please contact us for a shipping quote.

 


Returns


Customer satisfaction is our number one aim so we want to make the returns process as simple and easy as possible – if you receive any merchandise that you are unhappy with for any reason, simply contact us within 7 days of receiving your order and we will happily refund the purchase price (excluding shipping cost).

What we ask of you:
  • Merchandise must be unworn, unused and in original condition
  • Where possible, please return the item in its original packaging
  • Return postage must be paid by the customer (unless item is faulty)
How to complete your return:
  • Contact us on 1300 733 312 or email info@alexandme.com.au to request a return.
  • We will send you a return approval number to include with the order and the return address.

Custom Made Product Return

As each personalised or custom product is made to order we cannot cancel, alter, re-do or refund orders once production has commenced. In the case of incorrect details provided by you or change of mind please contact us ASAP to seek production status. Customers with an account can login at any time to view the current production status of their order.

If you have any questions just ask, we’re here to help!