All our custom made decor is designed and lovingly made in our Sydney studio.
How long will my order take?
Most personalised products are made to order and may require up to 14 working days production time. Please check the ‘Dispatch Timeframes’ tab as some items require a longer processing time.
While we can usually dispatch sooner than the stated time frames, we prefer to under promise and over deliver allowing us a little ‘wriggle room’. During peak periods we may need the full production time.
We understand that sometimes you just need it NOW, so for urgent orders please contact us and we’ll let you know if we can get yours to you in time.
Production of your unique piece takes time and requires a number of processes. We like to make sure a high standard is maintained so we don’t want to rush it. Each piece has to be designed, machine cut and then finished by hand – all by us in our studio.
For customers with an account, you can login at any time to view the current production status of your order.
The bamboo is sealed with a clear coat to protect the bamboo finish to help maintain a long lasting rich finish for years to come.
Please note that wood grain direction, texture and finish will vary from piece to piece. If you have a particular requirement regarding grain direction, please add to your order notes. As these product are made from natural materials, are finished and painted by hand, no two products will be identical and minor imperfections may be present – we like to think it makes each piece all the more unique!
Look but don’t touch!
All decor items are for decorative purposes only. They are not toys so please keep out of reach of little hands, some items are fragile and will break if mishandled.
Whilst every effort has been made to accurately depict colours on our website, all displays output colour differently so please bear in mind that actual product colour may differ slightly.